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Support

Get the help you need to deploy and operate RelayOne. From self-service documentation to dedicated engineering support, we have the right level of assistance for your organization.

Support Plans

Every RelayOne plan includes a support tier matched to your needs.

Starter

Community

Access community forums and self-service documentation.

  • Documentation and guides
  • Community forums
  • FAQ and knowledge base
  • Status page updates

Pro

Email Support

Priority email support with guaranteed response times.

  • Everything in Community
  • Email support (24-hour response)
  • Priority issue routing
  • Onboarding guidance
  • Configuration review

Enterprise

Dedicated Engineer

A named support engineer who knows your deployment and requirements.

  • Everything in Email Support
  • Dedicated support engineer
  • Custom SLA (up to 99.99%)
  • Phone and video support
  • Quarterly business reviews
  • Custom policy development
  • Team training and onboarding

Need to Reach Us Directly?

For technical support, email [email protected] with your organization name and a description of the issue. Pro and Enterprise customers receive priority routing.

Ready to Get Started?

Start with the free Starter plan and upgrade when you need more support.